Register assistance requirements online

To ensure you receive the best possible assistance, please inform us of your requirements at least 48 hours before departure. Unfortunately, we cannot guarantee the same level of support for last-minute requests.

General information

Please provide us with your contact information and the details of your booking.

Your details
Ms. Mr. Other No information
Flight details
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

Mobility impairment

Please select your type of mobility impairment and wheelchair so that we can plan the assistance requirements accordingly.

Mobility impairment
I do not require any assistance. I can move around the aircraft and climb stairs without difficulty*, but I require assistance with longer distances within the airport. (WCHR) I can move around the aircraft but require assistance with climbing stairs* and longer distances within the airport. (WCHS) I am unable to walk and require assistance from the moment I arrive at the airport until the end of my flight, including leaving the airport or reaching my connecting flight. (WCHC)

* Note: Due to the large number of arrivals at the airports, parking positions directly at the gate cannot be guaranteed. It is possible that the aircraft will be parked in a non-gate position and boarding or disembarking will take place via a staircase.

Wheelchair

Manually-propelled wheelchair
Foldable wheelchair Non-foldable wheelchair

If you travel with your own battery-powered mobility aid, you must check in advance whether this battery may be transported in the aircraft for safety reasons.

Please complete the “Information on Electric Mobility Aids” form below and send it to specialservices.discover-airlines@lufthansa-group.com. Based on the information you provide, we will check whether it is possible to transport the battery-powered mobility aid.

​Download Information on Electric Mobility Aids (pdf)

Other medical conditions

Other impairments

Do any of the following impairments apply to you?

Assistance dog

Do you travel with an assistance dog?

We need some further details from you regarding your assistance dog. Please click on one of the following links, which will take you to the relevant form. Then send the completed form tospecialservices.discover-airlines@lufthansa-group.com.

Information on bringing and registering assistance dogs

Oxygen
I would like to bring my own oxygen supply into the cabin. (POXY) I would like to bring a portable, battery-operated oxygen concentrator into the cabin. (PPOC) I do not require additional oxygen.

If you require oxygen on board, please contact the Lufthansa Medical Operation Center (MOC) via email at: specialservices.discover-airlines@lufthansa-group.com.

Seat request for flights to/from the USA

Passengers who have a braced leg and/or are traveling with an assistance dog can request a seat in front of the partition (bulk head) up to 48 hours before departure.

Do you have a braced leg and/or are you traveling with an assistance dog?

Your inquiry will be forwarded to our medical service. The team will contact you. Please ensure you have provided contact information in your booking.

Additional information on assistance requirements

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