Arbitration Board

If your trip is a private trip, in case of disputes you have the right to contact the neutral travel & traffic mediation system for flights.

This is possible where there are concerns in relation to a

  • case of denied boarding, delayed transportation or canceled flights;
  • the destruction, damage, loss or delayed transportation of luggage, or
  • breaches of duty in the transportation of disabled and restricted mobility passengers
  • breach of duty in the conclusion of contracts of carriage
    if,
  • you have already contacted Discover Airlines with your issue and you have not received a response within two months, or
  • you do not agree to Discover Airlines processing your request or fulfilling your claims.
  • your issue is not already pending before a court or was pending or has been settled in a settlement.
  • your trip is a private trip.
Arbitration of travel & traffic
To the Arbitration of Travel & Traffic Complaint Form

The postal address is:
Schlichtung Reise & Verkehr
Fasanenstrasse 81
10623 Berlin

The European Commission also provides a platform for online dispute resolution (ODR):

To the online dispute resolution platform (ODR)