Accessible travel to and from the US

Please phone us at least 72 hours before your flight on 1-800-645-3880 so we can discuss and plan your additional assistance requirements. A text telephone is available for hearing-impaired passengers in the USA: First dial 711 and then 800 645 3880 for relaying to the TRS (Telecommunication Relay Service).  This service is available 24/7, even on holidays. Please contact our booking staff with any questions or concerns.

If, after reading the different subjects that are explained below, you still have a specific medical question, please contact the Lufthansa Medical Desk at +1 (516) 279 1768, which is available Monday to Friday from 9:00 a.m. to 5:00 p.m. EST.

Travelling with your own wheelchair or mobility device on Discover Airlines flights, you can either check in battery-powered mobility devices as hold baggage or bring them into the cabin as carry-on luggage. Battery-operated mobility devices include respiratory equipment, Continuous Positive Airway Pressure (CPAP) machines, portable oxygen concentrators, and ventilators.

Passengers who use FAA-approved personal respiratory devices or ventilators may bring them on board, provided they have leak-proof batteries. The remaining battery power must be sufficient to last at least 150% of the maximum flight duration.

Discover Airlines accepts both leak-proof and non-leak-proof batteries for battery-powered mobility devices. To ensure proper handling, batteries must be clearly labelled as either “LEAK-PROOF” or “NOT LEAK-PROOF.” Batteries showing signs of damage or leakage may not be accepted.

If you are unable to register your mobility device in advance, our airport staff will be happy to assist you with its safe stowage on the aircraft.

Reimbursement of the price difference for your ticket: 
If you are unable to take your originally planned flight because your mobility device cannot be transported and your new flight has a higher ticket price, we will refund you the difference in price. This applies if both flights take place on the same day, with the same airline and between the same airports.

For reimbursement, please use our ​contact form and submit these required documents:

• Dimensions of your mobility device

• Ticket price for the flight on which your mobility device could not be loaded

• Ticket price for the new flight

We will do our best to accommodate your mobility device. To ensure it fits through the cargo door, please refer to the door dimensions of our aircraft:

Please phone us at least 72 hours before your flight on 1-800-645-3880 so we can discuss and plan your additional assistance requirements. A text telephone is available for hearing-impaired passengers in the USA: First dial 711 and then 800 645 3880 for relaying to the TRS (Telecommunication Relay Service).  This service is available 24/7, even on holidays. Please contact our booking staff with any questions or concerns.

Registered assistance dogs can be taken on board all of our flights free of charge. Please find out about the general requirements for taking an assistance dog with you in the cabin.

If you have any problems while traveling with Discover Airlines, please ask our crew or ground staff for a Complaint Resolution Official (CRO).

Their specialist training means that our CROs have the sensitivity and knowledge required and are familiar with all the applicable regulations and laws of the US Federal Aviation Administration (FAA), the US Department of Transportation (DOT), the Air Carrier Access Act (ACAA) and the Americans with Disabilities Act (ADA). They will be happy to help you.

There are CROs available to you during the hours of operation at all our US destinations and in Frankfurt.

If in your view Discover Airlines has breached any provision of Title 14, Code of Federal Regulations, Part 382, you may file a formal complaint in accordance with the applicable procedures of 14 CFR Part 382.65 via the following channels:

By mail:
Air Consumer Protection Division/C-75
U.S. Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432,
Washington, D.C. 20590
+1 (202) 366 2220 (voice call)
+1 (202) 366 0511 (relay service)

Online:

Hotline of the US Department of Transportation for people with disabilities:
If you have a time-sensitive air travel service issue related to your disability that requires immediate attention, please call +1-800-778-4838 (voice call) or +1 (800) 455 9880 (relay service) for assistance. This hotline is available Monday through Friday between 7am and 5pm EST.

View full list of rules of Part 382
If you would like more detailed information, please download a copy of Part 382.