Arbitration Board

If your trip is a private trip, in case of disputes you have the right to contact the neutral travel & traffic mediation system for flights.

This is possible where there are concerns in relation to a

• case of denied boarding, delayed transportation or canceled flights;
• the destruction, damage, loss or delayed transportation of luggage, or
• breaches of duty in the transportation of disabled and restricted mobility passengers
• breach of duty in the conclusion of contracts of carriage
  if,
• you have already contacted Discover Airlines with your issue and you have not received a response within two months, or
• you do not agree to Discover Airlines processing your request or fulfilling your claims.
• your issue is not already pending before a court or was pending or has been settled in a settlement.
• your trip is a private trip.

The European Commission also provides a platform for online dispute resolution (ODR):