Destination airports and Discover Airlines will provide assistance to passengers with wheelchair needs with boarding and disembarking, both on the non-gate position and on board. Please notify us of any assistance you require before your flight, either by telephone via the Discover Airlines Service Center at +49 (0) 69 86 798 200 from Monday to Sunday from 8:00 a.m. to 10:00 p.m., or online:
Passengers requiring wheelchairs
To ensure that you receive the best possible assistance, please inform us of your assistance needs up to 48 hours before departure.
The following services can be booked:
- Wheelchair assistance to/from the departure gate (WCHR) - If you are unable to walk long distances, but can mount the steps to the airplane.
- Wheelchair assistance to/from the airplane door (WCHS) - If you are unable to walk long distances or cannot mount steps, but are able to move around the aircraft.
- Wheelchair assistance to/from the airplane seat (WCHC) - If you are unable to walk.
Transporting your own battery-powered wheelchair
To book the transportation of your own battery-powered wheelchair, please send the request form below to specialservices.discover-airlines@lufthansa-group.com (opening hours: Monday to Friday 8:30 a.m. to 8:00 p.m., Saturday, Sunday and public holidays 08:30 a.m. to 4:30 p.m.). We will check whether it is possible to transport your power wheelchair based on the information you provide.
