Accessible travel with Discover Airlines

When traveling with Discover Airlines, we strive to provide passengers with limited mobility or sensory impairments with the best possible support. To ensure a smooth and comfortable journey, we offer a range of complimentary services.

To help us prepare, please provide details of the assistance required at least 48 hours before departure via our contact options. If booking by phone or through a travel agency, kindly specify your requirements before finalizing your reservation. Please note that we may not be able to guarantee the highest level of assistance for last-minute requests.

The following pages contain essential information about accessible travel with us.

Please arrive at the Discover Airlines check-in counter no later than 60 minutes before departure, even if you have already checked in online. Assistance can only be guaranteed if it has been requested at least 48 hours before departure and you arrive at the airport on time.

For certain illnesses (e.g., heart/lung disease, stroke, etc.), injuries following accidents or chronic illnesses, an assessment of fitness to fly must be obtained from the Lufthansa Medical Service.

Contact the Medical Operation Center if you have any questions about your health when traveling by air.

If your mobility device is damaged during transportation or arrives late, you can apply for compensation using the contact form below.

Whether you are suffering from jet lag, an earache or travel sickness - here you will find helpful tips on how to enjoy your flight stress-free.

Legal guidelines

Passengers with impaired mobility are transported in accordance with Regulation (EC) No. 1107/2006 of July 5, 2006 on the rights of disabled passengers and passengers with impaired mobility. Passengers traveling to and from the USA are transported with effect from May 13, 2009 in accordance with the U.S. DOT provisions, Chapter 14, Part 382 of the Code of Federal Regulations.

Lufthansa Medical Operation Center

For medical certificates of fitness for air travel (MEDA) and further information, please contact the Medical Operation Center by e-mail at medicaloperation.discover-airlines@lufthansa-group.com, by phone at +49 (0)69 696 55077 from Monday to Sunday from 6:00 a.m. to 10:30 p.m. CET or by fax at +49 (0)69 696 83677.

For travelers to and from the USA, the US Medical Desk can be reached at +1 (516) 279 1768 (Monday to Friday: 9:00 a.m. to 5:00 p.m. CET).