7.1 Right to Refuse Carriage7.1.1 We may, if we deemed it appropriate, refuse to carry you or continue to carry you if we have informed you in writing before your reservation that we will no longer carry you on our flights from the time of our written notification. This may happen if you have contravened the rules of conduct set out in Articles 7 and 11 on a previous flight and your carriage has consequently become unacceptable. Furthermore, we may also refuse to carry you or continue to carry you or cancel your seat reservation if:
7.1.1.1 this measure is necessary for reasons of safety and security or order or to prevent any violation of applicable laws, regulations or orders of any state to be flown from or to or over; or
7.1.1.2 your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree; or
7.1.1.3 your conduct, your condition or frame of mind or physical state, including the effects of alcohol or drug use, are such that you are a danger to yourself, to other passengers or to members of the crew; or
7.1.1.4 you have behaved on a previous flight in such a manner as to significantly violate our rules of conduct and we have reason to believe that this behaviour could be repeated; or
7.1.1.5 you have refused a security check; or
7.1.1.6 you have failed to pay the applicable airfare, taxes, fees or surcharges; or
7.1.1.7 you are not in possession of a valid travel document; you wish to enter a country for which you are only entitled as a transit passenger or for which you do not possess valid immigration documents; you destroy your travel documents during the flight; or you refuse to give your travel documents to a member of the crew against a receipt when asked to do so; or
7.1.1.8 you present a ticket that you have obtained or received illegally or in violation of the Miles and More terms and conditions of participation or that is reported as lost or stolen, or is a forgery or if you cannot prove your identity as that of the passenger named on the ticket; or
7.1.1.9 you refuse to pay the difference in price due (addition charge) in accordance with 3.4.2. or present a ticket that has been issued by a party other than ourselves or a travel agency entitled to issue tickets or that has been badly damaged; or
7.1.1.10 you do not comply with our security regulations; or
7.1.1.11 you disregard the smoking ban when boarding and on board all of our aircraft and the prohibition of the use of electronic devices on board.
7.2 Special assistanceIf you are a passenger with a disability or illness or if you require any special assistance, you must inform us in advance. For corresponding inquiries please contact us via email to specialservice.discover-airlines@lufthansa-group.com or via fax (069 696 83677) from Monday to Friday 8:30 a.m.–8:00 p.m., Saturdays, Sundays, holidays 8:30 a.m.–4:30 p.m.
To book your own battery-powered wheelchair, please contact our Services Team by sending the
completed request form via email to specialservice.discover-airlines@lufthansa-group.com. Based on the information you provide, we will check whether transportation of your battery-powered wheelchair is possible.
For airworthiness certificates (MEDA) you can contact us daily from 6:00 a.m.–10:30 p.m. by email to medicaloperation.discover-airlines@lufthansa-group.com, by phone to 069 696 55077 or by fax to 069 696 83677.
7.3 Carriage of children7.3.1 Children under the age of five may only travel when accompanied by an adult who is at least 18 years old. The carriage of unaccompanied children between the ages of 5 and 12 must be registered in advance via phone. Travel is subject to the relevant published price as well as the conditions published at our sales offices or at the travel agency that issued the ticket.
7.3.2 Children can also travel in their own seat on a seat in the cabin; for this, you must book an additional seat for small children under the age of 2. You must secure the child seat throughout the entire flight with the seatbelt available at the seat. The child seat must be suitable for use on board of an aircraft. When this is not the case, we are entitled to refuse carriage of the child seat in the cabin. We accept no liability for the consequences resulting from a badly secured child seat, for its improper functioning or due to failure to comply with instructions.
You can find more information about travelling with children, in particular about child seats suitable for use on board of an aircraft,
here.
7.4 Refusal of Carriage CompensationIf you are refused carriage for one of the reasons listed above or if we have cancelled your seat reservation for one of these reasons, your rights are limited to the refund of the airfare for the unused flight coupons in accordance with Article 10.4.