Travel ID Terms and Conditions of Use

These Terms and Conditions of Use apply to the use of the Travel ID on the respective websites of the Travel ID Operators, in the respective apps or on any other of the Travel ID Operators’ touchpoints, provided that the login with the Travel ID is available.

In addition, the terms and conditions applicable to the respective channel, such as the Terms and Conditions of use for the respective websites, apply. If you are also a member of the Miles & More program, then the ​Miles & More membership terms and conditions also apply.

The Lufthansa Group Airlines terms and conditions of carriage apply to flights; you can access them ​here.

You can register with the Travel ID and create a Travel ID profile by entering your email address, your title, your first and last name and your date of birth and by setting a password.

It is only possible for natural persons who have reached the age of 2 to register. For minors, consent from their legal representative is required for the contract to be legally valid.In addition, email addresses can only be used once. To register, enter your details, then click on “Confirm and continue”. You can cancel the registration process at any time before submitting it (e.g. by closing the browser window), or correct the information you have entered. After you have entered your details as part of the registration process, you will receive a confirmation e-mail which we will send to the email address you have provided as part of the registration process, which you must confirm to complete the Travel ID registration process. In your profile, you can then choose to add more information about yourself, as well as travel and customer preferences, enter documents or other data such as payment data, and you can correct erroneous information. If you fail to confirm your registration using the link in the confirmation e-mail sent to you within the time specified in the confirmation email, your temporary Travel ID profile will be deactivated.

Your temporary Travel ID profile will also be set to inactive status if a confirmation email is sent to you more than three times without you having confirmed your registration. After a period of 30 days in the inactive status, your data will be deleted.

The text of the contract is saved by us and the Terms and Conditions of use are available online.

The available contract languages are German, English, French, Spanish, Italian, Russian, Japanese and Chinese. Individual Travel ID Operators may offer additional languages.

The information you provide about yourself during the Travel ID registration process, which may be added to voluntarily at a later date, must be accurate. Furthermore, you may not store any third-party personal data in your Travel ID profile, for example data of other passengers, without their consent.

You are personally responsible for maintaining the confidentiality of your login data, in particular the password, and you will not pass it on or permit third parties to use it. Should you lose it or become aware of any unauthorized use, please change your login details immediately and notify us of any suspicions you may have. If this happens, or if we suspect unauthorized third-party use based on your usage behavior, we reserve the right to block your Travel ID profile until the situation has been resolved. For damages incurred by you as a result of a culpably omitted or culpably delayed notification up to the time of receipt of the notification, the Travel ID Operators shall only be liable within the scope of Section 10 of these Terms and Conditions of Use.

Using the Travel ID login details, you can log in to all Travel ID Operators’ websites and other touchpoints. However, this only applies to the Miles & More websites and touchpoints if you are also a member of the Miles & More program. If this is this case, your other Miles & More login data, such as the service card number and PIN, will remain valid.

When you log in to another touchpoint of a Travel ID Operator’s website, you are generally logged in automatically without having to re-enter your login details on the other Travel ID Operators’ websites or touchpoints.

You have the option to select a permanent login. If you select this option, you will remain logged in with your profile until you actively log out of it again by clicking on “Logout”. Please note that this also applies if you log in on a public computer and select a “permanent login”. You are assuming full responsibility and liability when using a permanent login. It is possible to log out by pressing the logout button.

You are only permitted to use the Travel ID in accordance with these terms and conditions of use, and only for the purposes mentioned above. In particular, the Travel ID may not be used for commercial purposes (with the exception of bookings by business travelers) or to reproduce the Travel ID Operator’s online services or other web content without the Travel ID Operator’s consent.

You can delete your Travel ID profile at any time in the Travel ID profile’s profile management section. By deleting the Travel ID profile, the contractual relationship between you and us regarding the use of the Travel ID is terminated. However, any membership of the Miles & More program remains unaffected by this. However, if your membership of the Miles & More program ends, the contractual relationship between you and us regarding the use of the Travel ID will also be terminated.

We reserve the right to block or delete your Travel ID profile at any time without giving a reason, or in the case specified in Clause 3 of these Terms and Conditions of Use, and in the event of a breach of these Terms and Conditions of Use until such time as they are rectified.

The Travel ID functions are constantly undergoing development. We reserve the right to make improvements or changes to the functionality or conditions of use of the Travel ID at any time and without notice, insofar as these are reasonable for you.

We also reserve the right to offer you changes to these Terms and Conditions of Use at any time. We will inform you in writing, for example by email, about the proposed changes at least four weeks before their proposed date of entry into force.

The changes proposed to you will only enter into force if you agree to them as follows:

• If it is a major amendment, we will ask for your express consent to this amendment. A major change means a change to these terms and conditions of use (in particular the provisions on the type and general scope of the agreed services or on the term and termination) in our favor that would substantially alter the previously agreed relationship between service and payment to your detriment, or would equate to concluding a completely new contract.
• If the proposed change is not a substantial one, you will be deemed to have given your consent if you have not expressly rejected the change in writing (e.g. by email) before the proposed date on which the change enters into force. In the event of making such changes, we will inform you in advance in the notification where we propose the changes of your right to reject the changes, the deadline for doing so, and the consequences of missing this deadline.

A change in these Terms and Conditions of Use due to a change in the law, a final court order or a temporary injunction does not constitute a substantial change.

The Travel ID contract runs for an indefinite period of time and may be terminated by you without notice (e.g. by deleting the Travel ID profile or by notifying us by email), and terminated by us giving you a two week notice. If this occurs, your Travel ID profile will be deleted in accordance with Section 11 of the ​data protection notice. Deleting the Travel ID profile in this case does not affect a possible Miles & More membership. Should your Miles & More membership be terminated, your contractual relationship with the Travel ID will also automatically end.

During the registration process for the Travel ID on the Lufthansa Group Airlines websites, you can also activate the Miles & More program directly. If you do so, the Miles & More Terms and Conditions of Participation also apply in addition to these Terms and Conditions of Use.

This is the only way for us to enable you to log in to all of the Travel ID Operators’ websites and other touchpoints and for us to manage your data in its entirety. This is also the only way for us to ensure that you only receive the communications you desire and that the different profile details do not conflict with each other.

Please note that in the event of termination of the Miles & More program membership, your Travel ID profile will be deleted at the same time.

The companies in the Lufthansa Group attach great importance to data protection and use technical and administrative means to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are constantly being updated in line with new technological developments. The measures taken by the individual Travel ID Operators to secure the data that they store can be found in the respective ​data protection notice.

The Travel ID is generally available 24 hours a day. This excludes systems and program maintenance downtimes. This may lead to restricted functionality, which we will keep to a minimum. No entitlement to use the Travel ID exists.

The following applies to any damages incurred by you in relation to use by Travel ID Operators or their respective agents: In the event of willful intent or gross negligence and where a guarantee exists, liability is unlimited. In the event of minor negligence, liability is also unlimited in respect of injury to life, limb or health. In the event of a very minor infringement of essential obligations, liability shall be limited to damage which can be attributed to this in the amount of the foreseeable, typically occurring damage. An essential obligation is an obligation the fulfillment of which makes the proper use of the Travel ID possible in the first place and on compliance with which the members may regularly rely.

Any further liability for damages is excluded – except for claims under the German Federal Product Liability Act.

Lufthansa Group Airlines and Miles & More GmbH as Travel ID Operators are jointly and severally liable to you, insofar as we are liable under these Terms and Conditions of Use.

When you create a Travel ID profile, we collect and process your personal data on the basis of the consent you have given or on a legal basis, which we request as part of the registration process, which you may add voluntarily at a later date or which is generated as part of the use of the Travel ID, and if you link your Travel ID profile to your Miles & More profile.

If you use Travel ID as a user, the following applies to you:

Right of cancellation

You have the right to cancel this contract within fourteen days without providing any reason.

The cancellation period is fourteen days from the date on which the contract is concluded.

If you wish to exercise your right of cancellation, you must inform us (at one of the contact points mentioned in the first paragraph of these Terms and Conditions) by post, telephone or email of your decision to cancel this contract via a clear declaration (e.g. a letter sent by post, fax or email). You may use the attached sample cancellation form to do so, but it is not mandatory to do so.

In order to comply with the cancellation period, simply send your notification of exercising your right of cancellation before the cancellation period expires.

The consequences of cancellation

If you cancel this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of supplementary costs resulting from you choosing a mode of delivery other than the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the day on which we receive notification that you are cancelling this contract. For this refund, we will use the same means of payment used by you for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you for making this refund.

Sample cancellation form

(If you wish to cancel the contract, please fill in the following fields and send them to us.)

• To [see contact details in the introduction to these Terms and Conditions of Use]:
• I/we (*) hereby cancel the contract concluded by me/us (*) concerning the provision of the following service (*)
• Created on (*)
• User name
• User street address
• User signature (only for paper notifications)
• Date

_____________

* Delete as applicable

German law applies. If you are a user with residence in the EU, the mandatory provisions of the consumer protection law of the member state in which you are resident shall also apply, if these are more beneficial to you than German law provisions.

If you are a trader, the place of jurisdiction is Frankfurt am Main, Federal Republic of Germany. The same applies if you do not have a general place of jurisdiction in Germany or a place of residence within the European Economic Area (EEA). If you are a user with residence outside of Germany but within the EEA, at your discretion you can assert claims either in Frankfurt am Main, Federal Republic of Germany, or before a court of competent jurisdiction in the country where you are resident. Legal action may be taken against you yourself at your general place of jurisdiction or at any other place where legal jurisdiction exists.

We have no obligation to take part in arbitration proceedings and therefore do not offer to take part in any such proceedings.