Accessible travel with Discover Airlines
When traveling with Discover Airlines, we want to provide passengers with limited mobility or sensory impairments with the best possible support, and, to that end, we provide a range of free services.
We need to take some information down in advance to ensure your comfort at the airport and on board our aircraft. Please let us know what assistance you require via the contact options at least 48 hours before departure. If you book a ticket by telephone or at the travel agency, please indicate your preferences there before completing the booking. We are unable to guarantee the best levels of assistance for last-minute registrations.
On the following pages, we have compiled important information about accessible travel.
Check-in
Please approach your Discover Airlines check-in counter no later than 60 minutes before departure. This also applies if you have already checked in online. Assistance can only be guaranteed if the need for assistance has been registered up to 48 hours before departure and you arrive at the airport in good time.
Services for passengers with special needs
Medical assistance form
For certain illnesses (e.g., heart/lung disease, stroke, etc.), injuries following accidents or chronic illnesses, an assessment of fitness to fly must be obtained from the Lufthansa Medical Service.
Contact the Medical Operation Center if you have any questions about your health when traveling by air.
Health travel tips
Whether you are suffering from jet lag, an earache or travel sickness - here you will find helpful tips on how to enjoy your flight stress-free.
Important information
Legal guidelines
Passengers with impaired mobility are transported in accordance with Regulation (EC) No. 1107/2006 of July 5, 2006 on the rights of disabled passengers and passengers with impaired mobility. Passengers traveling to and from the USA are transported with effect from May 13, 2009 in accordance with the U.S. DOT provisions, Chapter 14, Part 382 of the Code of Federal Regulations.
Lufthansa Medical Operation Center
For medical certificates of fitness for air travel (MEDA) and further information, please contact the Medical Operation Center by e-mail at medicaloperation.discover-airlines@lufthansa-group.com, by phone at +49 (0)69 696 55077 from Monday to Sunday from 6:00 a.m. to 10:30 p.m. CET or by fax at +49 (0)69 696 83677.
For travelers to and from the USA, the US Medical Desk can be reached at +1 (516) 279 1768 (Monday to Friday: 9:00 a.m. to 5:00 p.m. CET).