Fast Internet on board

Discover FlyNet® is already enabled on the following long-haul aircraft: D-AIKB, D-AIKD, D-AIKF, D-AIKK, D-AIKH, D-AIKE, D-AXGE, D-AXGF, D-AIKC and D-AXGB.

Payment on board is via all standard credit cards or Apple Pay. Miles & More participants can also redeem award miles for use. Access purchased on board is only valid for the respective flight segment (e.g. Frankfurt-Windhoek) and cannot be used after the flight. If you have a connecting flight, e.g. with Lufthansa, you will need to purchase a new FlyNet® access for the connecting flight. FlyNet® Internet access is only available at cruising altitude (above 10,000 feet/approx. 3,000 meters) and due to regulatory requirements is automatically switched off when the altitude goes below cruising altitude. This means that FlyNet® Internet access is available to you from about 10 minutes after take-off to about 10 minutes before landing.

Before your flight, you can purchase a voucher in the Lufthansa/Telekom Ground Shop, which you can then redeem on board via the FlyNet® portal. Visit the Ground Shop: ​Lufthansa Ground Shop (telekom.de).

Should no Internet be available on your flight, you can also redeem the voucher on a future long-haul flight with the Discover Airlines or Lufthansa FlyNet® service on board. The voucher is valid for the calendar year in which it is purchased and the following three calendar years and may only be redeemed once on a flight segment (e.g. Frankfurt-Windhoek) with the Discover Airlines or Lufthansa long-haul fleet featuring the FlyNet® system.

Vouchers that you may have obtained elsewhere (e.g. in connection with competitions) may have different terms and conditions of use or different validity than the rates on board or in the Ground Shop.

Yes, of course you can use your login details on different end devices. For instance, if your laptop is running low on battery power, you can simply switch to your WLAN-enabled smartphone and access the Internet with it, and vice versa. Login details can be found on the confirmation page after you have successfully purchased Internet access on board, or in the email confirmation you received from Deutsche Telekom. The login details only allow you to connect one device at a time to the Internet via WLAN.

As a Deutsche Telekom customer, you can simply and conveniently log in on board with your login details via the FlyNet® portal. You can get the login details from your service provider before the start of your trip. It is not possible to enable the relevant rate or service while on board.

Internet usage is billed subject to your service provider’s terms and conditions. Please note that onboard use may only be possible or billed at a special rate from your provider and not necessarily be included in your flat rate plan. If you have any questions, please contact Deutsche Telekom or your service provider. Discover Airlines has no say in the offer and its terms and conditions.

Your connection on board is as secure as in other public hotspots, for example at the train station, at the airport or in lounges. We recommend you use firewalls and anti-virus software to protect your personal data.

All GSM mobile providers worldwide have the option of providing their customers with unrestricted mobile access on board aircraft via a roaming agreement with AeroMobile. You can find out whether it is possible to use your mobile network on board from your mobile network provider.

Please note that different charges may apply for GSM use on board via your mobile phone provider than on the ground. Fees are charged and billed directly through your provider. In this case, the Discover Airlines aircraft is virtually considered as a “country” of its own. The amount of the fees is down to your provider. Therefore, it is best to inquire directly with your service provider about fees for using the GSM mobile network oin the aircraft before your flight.

It is not permitted to make phone calls on aircraft, as representative studies have shown that the vast majority of passengers are opposed to allowing mobile phone calls on board. The use of mobile networks on aircraft in the USA is also prohibited under U.S. law. The system automatically deactivates the connection inside U.S. airspace.

In rare cases, problems with VPN (virtual private network) connections may occur. This is usually due to your VPN operator’s security settings (e.g. your company or organization) that do not allow connections from aircraft. If the problem persists, ask your IT department to allow connections with a latency period of more than 800 ms.

In order to access the FlyNet portal, you must deactivate any VPN connection that is activated and any other blocking settings (e.g. iCloud Private Relay on Apple devices). We recommend using the latest version of the Chrome or Safari browser and of your operating system.

you can obtain individual information on all Discover FlyNet® or HotSpot questions and support with using them from Deutsche Telekom at the following telephone numbers:

• Domestically within Germany: 0800 350 2000 (free of charge)
• From abroad: 00800 868 78687 (toll-free from the EU as well as Switzerland and Norway)
• Telekom mobile telephone short-dialing domestically within Germany: 502000 (toll-free)
• Other domestic mobile networks within Germany: +49 800 350 2000 (toll-free)
• Or by e-mailing Hotspotservice@telekom.de